Privacy Policy for UrbAura
Effective Date: January 8, 2025
At UrbAura (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.urbaura.com (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Information We Collect
1. Personal Information
We may collect personal information that you voluntarily provide to us when you:
• Register an account on our Site
• Place an order
• Subscribe to our newsletter
• Participate in surveys, contests, or promotions
• Contact our customer support team
This information may include, but is not limited to:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by third-party payment gateways)
2. Non-Personal Information
We may collect non-personal information automatically when you visit our Site, such as:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Referring URLs
• Cookies and other tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
• To process and fulfill your orders
• To communicate with you about your order, including order confirmation and shipping details
• To provide customer support
• To personalize your experience on our Site
• To send promotional emails and newsletters (you can opt out at any time)
• To analyze and improve our Site’s functionality, performance, and content
• To prevent fraudulent transactions and enhance security
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
1. Service Providers
Third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies.
2. Legal Obligations
We may disclose your information if required by law, such as to comply with legal processes, enforce our Terms and Conditions, or protect the rights, property, or safety of UrbAura, our users, or others.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize you and improve your experience. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of those websites before providing any personal information.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. By using our Site, you acknowledge and accept this risk.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• Accessing the data we hold about you
• Requesting corrections to inaccurate information
• Requesting deletion of your personal data (subject to legal and contractual obligations)
• Opting out of marketing communications
To exercise your rights, please contact us at info@urbaura.com.
Retention Policy
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. Once the purpose is achieved, we securely delete or anonymize the data.
No Sensitive Data Collected
We do not collect or process sensitive personal data or information (SPDI) such as passwords, financial details, or health-related information, as defined under Indian law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site. Your continued use of the Site after such updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
UrbAura
Email: info@urbaura.com
Phone: 8053762943
Address: Gali No. 2, Chopra Colony, Gohana, Sonipat, Haryana, India (131301)
Thank you for trusting UrbAura with your personal information. We value your privacy and strive to ensure a secure shopping experience.