Refund and Return Policy
Thank you for shopping at urbaura.com! We strive to ensure you are satisfied with your purchase. Please read our return and refund policy below for more information.
Return Window
You have 7 days from the date of delivery to return your items. After this period, unfortunately, we cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
• Be unused, unworn, and in its original condition.
• Be in its original packaging with all tags still attached.
Refunds
Only regular-priced items are eligible for a refund. Sale or discounted items cannot be refunded but may be exchanged if available. Refunds will be processed to the original payment method used during the purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
Sale or discounted items are not eligible for a return or refund but can be exchanged for a different size or style if available. If you need to exchange an item for the same one, please send us an email at info@urbaura.com for assistance.
Defective or Damaged Items
If you receive a defective or damaged item, we will replace it at no additional cost. Please contact us immediately at info@urbaura.com or call 8053762943 for assistance with returns or replacements.
Processing Time
Once we receive your return, we will process it within 5–7 business days. You will be notified once your return has been processed, and your refund or exchange has been issued.
For any further questions or concerns, please contact us at info@urbaura.com or call 8053762943.